3 Ways to Improve Customer Service

Sometimes it’s easy to lose focus on the importance of customer service. After all, we often think that the quality of our core offering (eg. therapy) is good enough that we don’t have to worry about the other moments we engage with our clients. In fact,...

4 Simple Gestures that Clients Love

In the day to day of running any business, it can be easy to lose track of making a customer experience fantastic. At Shift, we try and employ these simple, quick, and meaningful customer service gestures. Here are four of our favourites… 1. Send an Article As...

Client Care Best Practices

Caring for clients is incredibly important. Here are some best practices that we urge our entire team to adopt. These are specifically written for our front-desk staff, though they extend to every member of our organization. Hope you find them useful! Remember that...

Providing Value by Giving Free Therapy Resources

Sometimes prospective clients can’t afford therapy at your practice. And that’s entirely okay. We’ve found a great deal of fortune in putting together a brief list of resources in Toronto, where we primarily operate, that we send out to prospective...